HELP & FAQS
SHIPPING/ORDER STATUS
WHERE CAN I GET BEAUTY OF JULIET LIMITED?
CAN WE GET BEAUTY OF JULIET LIMITED INTERNATIONALLY?
Of course! Beautyofjuliet.com ships internationally to 100+ countries.
WHEN CAN I GET PRODUCTS THAT ARE OUT OF STOCK?
We try our best to replenish stock as quickly as possible. Here’s what you can do in the meantime: Sign up for an email alert. When that must-have item is back in action, you’ll be the first to know.
HOW DO I QUALIFY FOR FREE SHIPPING?
Beautyofjuliet.com offer FREE U.K Standard Ground Shipping on some orders, and FREE 3-days U.S. Air Shipping on all £100+ orders. Beautyofjuliet.com offer FREE international shipping on £300+ orders and £9.95 international shipping on £200+ orders.
HOW CAN I FIND THE STATUS OF MY ORDER?
We get it, you want your products as soon as you can get them: Find the status of a particular order and view your Order History on the email, which will be sent to you once order has been shipped.
MY ORDER IS MISSING AN ITEM.
We might not have had all of the desired items in stock when your package was shipped. If this is the case, the shipping confirmation email should tell you which products might still be outstanding and awaiting shipment. If a product does not get shipped, of course you will not be charged for it. If you have any more questions or concerns, please reach out to us at +44.203.026.1334, 9am – 5pm EST, 7 days a week, excluding holidays. Have your order number ready, and let us know which products you are missing.
RETURNS & EXCHANGES
HOW DO I MAKE A RETURN?
It’s easy! Check out our RETURNS + EXCHANGES page.
RETURNING DEFECTIVE/WRONG ITEMS
Please send the defective or incorrect item(s) back to us, Once we receive the returned item(s), we will gladly send you a replacement. Contact Customer Service at +44.203.026.1334.
GIFT WITH PURCHASE RETURNS
If you received a FREE product or FREE gift with your purchase, you must include it with your return shipment in order to be refunded in the original form of payment.
CAN I EXCHANGE OR RETURN MY BEAUTY OF JULIET LIMITED PURCHASE AT A BEAUTY OF JULIET STORE?
Sorry, purchases from Beautyofjuliet.com cannot be returned or exchanged at any stores. For further questions, the Beauty Of Juliet Limited Customer Service Team is available to assist via phone at +44.203.026.1334.
CREDIT CARD TROUBLE
I'M HAVING TROUBLE WITH MY CREDIT CARD INFORMATION FOR MY ONLINE ORDER.
If you receive an error message related to credit card authorization failure, double check that the billing address on the credit card and matches your account billing address, try re-entering your CVN or security code, and be sure that the card is current (not expired) and valid. After validating the information you've entered and an error message is received a second attempt, call +44.203.026.1334 or contact your financial institution for further assistance.
PRODUCT RELATED
WHERE CAN I GET FREE SAMPLES OF BEAUTY OF JULIET?
We often include a free sample or two with online orders. We’ll keep you posted on the next time Beauty Of Juliet Limited runs this kind of promotion—just make sure you’re on our email list to be the first to know.
DO BEAUTY OF JULIET LIMITED TEST ON ANIMALS?
Never. Beauty Of Juliet Limited are cruelty-free brands. We never test products or ingredients on animals, nor do we allow suppliers to conduct testing on our behalf.
ARE BEAUTY OF JULIET VEGAN?
Beauty Of Juliet Limited are cruelty-free and never test on animals, nor do we allow suppliers to conduct animal testing on our behalf. While many of the products are free of animal byproducts, Beauty Of Juliet Limited is not considered a vegan line: For information on specific products, please refer to the Ingredients tab on the product pages. Beauty Of Juliet Limited is a fully vegan line.
ARE YOUR PRODUCTS THAT CONTAIN COSMETIC GRADE TALC SAFE TO USE?
The talc we use is the highest quality and tested to confirm the absence of asbestos fibers – it meets strict purity criteria and all measures of quality and safety and it strictly complies with all the legal regulations where we operate.
OTHER
WHAT FORMS OF PAYMENT DO BEAUTY OF JULIET LIMITED ACCEPT?
We currently accept all major credit cards (American Express, Discover, MasterCard, and Visa), PayPal, Apple Pay, Clearpay and Beauty Of Juliet Limited E-Gift Cards.
IS THERE A PRO DISCOUNT FOR MAKEUP ARTISTS?
Currently, we do not have a pro discount for makeup artists, but we’ll let you know if that happens. The best way to stay tuned? Sign up for our mailing list.
HOW CAN I BECOME A BRAND AMBASSADOR FOR BEAUTY OF JULIET?
We're glad you asked! You can find out more details about becoming a Brand Ambassador BY EMAILING
HOW DO I KNOW IF MY PURCHASE IS AUTHENTIC?
The only way to guarantee authenticity is by purchasing from Beauty of Juliet or calling customer care at +44.203.026.1334 to verify your product.
DO BEAUTY OF JULIET SELL OTHER PRODUCT LINES?
We only sell Juliet's Beauty
DOES THE SORAE FAMILY OWN BEAUTY OF JULIET?
Sorae's are the Founder's and owner's of Beauty of Juliet.
ARE THERE ANY OTHER DESIGNERS/ARTISTS/PARTNERS INVOLVED IN BEAUTY OF JULIET?
Beauty of Juliet Limited is owned by the Sorae Family and its products are designed by in house creative directors.
WHAT ARE THE OFFICIAL SOCIAL HANDLES FOR BEAUTY OF JULIET LIMITED?
INSTAGRAM: BEAUTYOFJULIET
SNAP: BEAUTYOFJULIET
FACEBOOK: BEAUTYOFJULIET
TWITTER: BEAUTYOFJULIET
YOUTUBE: BEAUTYOFJULIET
TIKTOK: BEAUTYOFJULIET
PINTEREST: BEAUTYOFJULIET